FAQs

Click below for answers to frequently asked questions about our wide array of pavers, turf, and outdoor living space accessories. Have a question not listed below, or ready to make a selection?


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How much will an estimate cost me?

Your personalized estimate is no obligation, no pressure and completely free! Reach out now to setup a time for a System Pavers representative to evaluate your project needs.

When will I be able to walk/drive on my new paving stone surface once it’s installed?

One of the many benefits of installing paving stones is that there is no down time required after installation! Driving and walking on them right away is absolutely okay.

Can stone pavers be installed over my existing concrete?

To protect the longevity and overall performance of your paver surface, paving stones should not be installed over concrete. To ensure an ideal foundation for your pavers, our highly trained installers will start by remove the existing surface. From there a special joint sand stabilizing method is used to secure the pavers in place.

Why should I choose System Pavers interlocking paving stones?

There are so many reasons to choose interlocking paving stones:

- Pavers can be used in any climate and can be walked on immediately upon compaction.
- Interlocking concrete pavers are flexible systems that allow for movement.
- They are almost indestructible because the pavement system moves in unison with the earth’s tendency to swell and contract over time, thus avoiding any serious damage.

Can the edges of the interlocking paving stones be curved?

Yes! Thanks to our highly trained installation crew, your interlocking paving stones are easily shaped to fit any design, including steps, walls, and curves!

Can you drive heavy vehicles over driveway paving stones?

Absolutely! Our driveway pavers are designed to withstand the heavy wear and tear of RVs, motor homes, buses and more. In fact, we built interlocking pavers at Union Station Bus Depot in Downtown Los Angeles, where hundreds of buses pass through everyday. Please let your consultant know about heavy traffic so that we can build your foundation accordingly.

Is it easy to plow snow on driveway pavers?

Snow can be plowed, blown or shoveled just like asphalt or concrete pavements- quickly and easily. The beveled or chamfered edges of pavers prevent plows or shovels from catching on the edge-so they’re nice and smooth for easy snow clearing!

What's the steepest angle slope you can build interlocking pavers on?

When installing new driveway pavers, each job is unique. It’s difficult to give an exact degree of slope, so we would have to take a look at the area first. Contact us to arrange your free, no obligation consultation now.

What holds it stable around the edges?

A concrete edge beam is installed around the edges of your patio, deck or driveway to protect the interlocking pavers from lateral movement.

Are there gaps between the stones or will it be level enough to play/ride/skate/walk on with high heels?

Our interlocking pavers are always installed to be as level as possible. However, feel free to tell your representative of any specific concerns you may have. The more information you give us, the easier it will be for us to make the appropriate recommendation.

Do driveway pavers get icy in colder climates?

Concrete pavers resist deterioration from freezing and thawing cycles better than asphalt and ordinary poured in place concrete. De-icing products, such as calcium chloride or salt, will not harm the pavers either, making them a great choice for cold climates. Electric or liquid snow melting systems work well under concrete pavers, eliminating snow removal while reducing slip hazards. Darker colored pavers can also aid in accelerating the melting process.

What do you do about drainage and root problems when installing my driveway pavers?

In the event we find any plumbing or root problems when replacing your driveway, patio or deck with interlocking paving stones, we can install new plumbing or replace broken pipes at an additional cost. In most cases we find that re-grading the area results in better drainage flow.

Can you install patio pavers over concrete?

To ensure lasting performance, patio pavers should not be installed over concrete. We utilize a special joint sand stabilizing installation method that will hold your pavers securely in place for years to come.

How long will a patio paver last?

Our paver patios are built to last. Every patio boasts impressive durability, and we back every patio paver installation with a 25-year workmanship warranty.

How soon can I use my stone paved patio after it’s been installed?

You’ll be able to use your new stone paved patio immediately following installation.

Can you install walkway pavers on a downhill slope?

Yes, walkway pavers can be installed on a hill as long as proper measures are taken during installation to prevent the possibility of downslope movement.

How long to walkway pavers last?

Our walkway pavers are among the most durable pathway options out there and are backed by our 25-year workmanship warranty.

How soon can I use my stone paved patio after it’s been installed?

Some digging is required to install walkway pavers. Our installation team is dedicated to cleanliness and organization to ensure minimal disruption while laying pavers.

Do all System Pavers mailboxes come with lock and key security?

We believe your personal security should always be a top priority. As such, all paver mailboxes come with security features, including a lock and key.

Can System Pavers mailboxes be customized to match my home’s hardscape design and paver driveway?

Yes, our mailboxes are available in both natural stone and Capri and can be crafted from the same stones as your paver driveway.

Do I need a permit for a retaining wall?

A permit is typically required for all retaining walls and for any stone wall over 3 feet, though regulations vary depending on your location.

What do retaining walls do?

Retaining walls hold soil in place and prevent it from moving downhill as a result of soil erosion. They can be used for support in places where vertical grade changes are made in the landscape to prevent the earth from sliding downhill.

How do water features add value to an outdoor space?

Water features add value by increasing tranquility and helping to create a relaxing environment outdoors.

Do water features have filters?

Yes. All custom System Pavers water features contain filters to keep the water looking clean and clear.

What is Artificial Turf actually made from?

Artificial turf offered by System Pavers is a blend of polyethylene monofilament and thatch with acrylic coated antimicrobial infill. This is the best quality turf for residential installations and will offer decades of natural grass appearance minus the regular maintenance. For installation, we start with a layer of compacted road base (much like pavers), then lay the polyethylene monofilament and thatch blades with our infill system.

Is Artificial Turf safe for pets?

Specifically designed with pets in mind, artificial turf is without doubt pet friendly. Always installed with proper drainage, each turf lawn allows liquids to filter right through. And much like regular grass, droppings can easily be picked up or washed away with a hose. An added benefit is that artificial turf is dig-proof, so muddy pawprints all over the house will be a thing of the past.

Why choose synthetic turf for my lawn?

It is perfectly okay to have synthetic turf questions. We are here to tell you that an artificial turf lawn, done right, will give you healthy looking, green grass without the costly and tiresome maintenance of landscaping upkeep. So say goodbye to water, mowing, fading, edging, fertilizing, chemicals, pet damage***, pests, allergies and muddy paw prints… not to mention, it’s eco-friendly, helping you save on water.

Note: It is recommended to routinely use pet friendly, cleaning products to alleviate odors on your System Pavers turf. Veterinarians and pet supply stores sell enzymes that break down particularly potent pet messes (check to ensure products are non-toxic, pet friendly and biodegradable).

Can I get a rebate on my water bill for having synthetic turf?

Check with your water district for more information, but most Sothern California residents are eligible for water rebates if they have synthetic turf installed.

There are several companies selling synthetic turf. Why should I choose System Pavers turf?

System Pavers turf is one of the best and safest turf products on the market and offers with a limited 15 year manufacturer warranty*. We ensure that you get the same quality of product and service with our turf as you do with our pavers. We are also one of the few turf companies that can offer you a complete outdoor living system of both hardscape products and turf, so you can use System Pavers as your one-stop shop!

What is the square footage price of System Pavers turf?

Our custom installed product cannot realistically be quoted by the square foot. Each lawn is different and System Pavers turf prices each project individually based on turf type, required ground preparation, size, and numerous other factors. That is why System Pavers is happy to offer a FREE Design Consultation to provide exact pricing for your landscaping project.

How well does it drain?

Better than real grass! Our lawns have specially designed drainage holes placed consistently throughout the turf to ensure water sheds quickly and efficiently and does not pool on the surface.

Is it important to work with a company that has a Contractor's license?

When you contract to have work performed in your home, remember that to do any project that totals over $500, a company must have a valid Contractor’s License. They are required to include this number on any materials they use to market their work, on their contracts, etc. By using a licensed contractor, you are assured that they are covered by the necessary bonding, insurance and worker's compensation to protect you, the homeowner. Without a license, you become liable. System Pavers turf is licensed and bonded. Our California Contractor’s License number is 661575, Washington’s License number is SYSTEPW908KF, and Oregon’s License number is CCB 168710. You can check on any Contractor's license status at www.cslb.ca.gov.

Why doesn't it fade?

System Pavers turf has a built-in UV protection solution that will allow it to hold its color even under the most dramatic conditions.

Does System Pavers offer financing on System Pavers turf?

System Pavers offers a variety of financing options to fit your budget including a deferred payment plan! Click here to see financing options.

Does it mildew?

Due to its extremely porous design, mold and mildew are never a problem.

How long does it take to install?

An average landscaping area might take two to three days. Each installation is customized, so it is sometimes hard to determine this without a site visit. For a better idea, call for a FREE Design Consultation today!

Will the infill harm my children or pets?

Our infill is non-toxic and antimicrobial and will in no way harm either children or pets***, if swallowed. Our infill is one of the only products that will prevent bacteria and germs from incubating in your turf.

Note: It is recommended to routinely use pet friendly, cleaning products to alleviate odors on your System Pavers turf. Veterinarians and pet supply stores sell enzymes that break down particularly potent pet messes (check to ensure products are non-toxic, pet friendly and biodegradable).

How do you get leaves and debris out of artificial turf?

There are special rakes designed for turf. A leaf blower would also do the job.

What is System Pavers turf, exactly?

System Pavers turf is a blend of polyethylene monofilament and thatch and acrylic coated antimicrobial infill. System Pavers turf will provide years of grass-like appearance and use, without the regular maintenance of natural grass. The installation process includes a layer of compacted road base (just like our pavers), our polyethylene monofilament and thatch blades and our infill system. And, because the installation process if virtually identical to the paver installation system, your turf and pavers can be installed in the same job.

What makes System Pavers turf different than other synthetic turfs?

Unlike many other synthetic turf products, System Pavers turf offers the highest quality and safest product on the market. Not only is our turf lead free, but our infill system is made of top grade, antimicrobial infill that prevents bacteria and germs from incubating in your lawn. While other turf products use a combination of rubber and infill that can harbor dangerous bacteria. Additionally, our suppliers offer the best warranty in the industry with a 15 year limited warranty*.

Is Artificial Grass dog and pet friendly?

Put it this way…now you can have a dog AND a lawn! Liquids drain right through while droppings can be picked up as they would be with regular grass and/or washed off with a hose. Plus, dogs can’t dig through the turf, meaning those muddy paw prints on your patio and carpeting will be a thing of the past!

What about my kids playing on Synthetic Grass?

Kids love it! System Pavers turf is softer and safer than real grass and they have loads of fun playing on it. Parents love the fact that there are no more stained pants, scraped knees or grass allergies. And, because our infill is made of antimicrobial acrylic coated infill and not ground rubber, like other turf products, it is more resistant to heat absorption than our competitor’s turf.

How long does it last?

This is a great artificial grass question. Since turf of this quality is an emerging technology, we frankly do not know the exact answer. System Pavers turf is expected to have a 20-30 year life expectancy. Confident in our product, the limited 15-year warranty* guarantees it won't fade or fall apart, and it will look great for years to come!

What about Rabbits and Bugs?

Say goodbye to pesky critters! System Pavers turf will eliminate any troubles you have with rabbits and bugs. Rabbits and pesky insects will no longer ruin your lawn by eating your grass. And best of all, your new lawn will be safer because you will no longer have a need for pesticides.

What kind of maintenance does it require?

More a matter of keeping clean than maintaining…remove organic materials from the surface, typically by using a leaf blower. Plastic rakes may be required for removing heavier objects; however, a leaf blower is the ideal tool for general upkeep. A stiff, natural bristle broom can be used to "fluff" high traffic areas.

What about the warranty?

System Pavers offers a 10-year warranty from the date of completed installation against defects in materials, including ultra-violet degradation and excessive fading.

Will weeds grow through it?

Weeds cannot grow through the tough turf backing. On rare occasions, you may see some popping up along a border. No worries…simply spray some Round-Up™ on them and they’re history!

Can it stain?

We haven’t come across anything that can stain it yet. Sticky spills should be hosed off to prevent them from attracting dirt and bugs. Even paint can be softened with paint remover and then rinsed off.

Will the turf catch fire?

Not a chance…the turf is fire-retardant and anti-flammable. It’s the ideal landscaping choice for any homeowner living in a drought area that could be susceptible to brush fire activity.

Can you use pavers on sloped driveways?

Yes, pavers can be used on sloped driveways. We always make sure proper measures are taken during the design installation to prevent downslope movement.

Can you put pavers over a concrete driveway?

To ensure maximum stability and strength, pavers should not be laid over a concrete driveway. The concrete should be removed and a solid, joint sand stabilizing base should be installed.

How long does a paver driveway last?

Our paver installations are designed to last a lifetime. We’re so confident in our work that every paver project we complete is backed by our 25-year workmanship warranty.

Can pool pavers be installed over an existing pool deck?

To ensure maximum stability, pool pavers should be installed over a proper base system rather than a pre-existing surface.

How long do pool pavers last?

Our pool pavers are exceptionally durable and are backed by our 25-year workmanship warranty.

Are pool pavers slip resistant?

Yes, our pool pavers feature a naturally skid-resistant surface that can increase the safety of your pool deck.

What kinds of surfaces can you install a fire pit on?

Fire pits can be installed over surfaces including stone pavers and turf, but should never be installed over grass.

How far away does a fire pit need to be from a house?

Fire elements should be a safe distance from your home or another outdoor structure. Our expert designers always take these factors into consideration.

Are System Pavers fire pits freestanding or built in?

Each custom fire pit is built directly into the hardscape design with appropriate gas lines.

Do you need a permit for an outdoor BBQ?

You will likely need a permit to build an outdoor BBQ island, especially if new gas lines or plumbing modifications will be needed. Permit guidelines vary from one area to the next, so it’s best to check local regulations for the most accurate information.

What types of BBQ grills does System Paver offer?

We have access to every grill on the market, from summersets to Evo and hibachi grills. We’ll work with you to choose the grill that’s best for your grilling needs. And if you have a grill you’d like to purchase on your own, we can use that in your new BBQ island design, too.

What is the difference between a pergola and a gazebo?

Backyard pergolas are open-air structures that can either be free-standing or attached to the side of a home. Most outdoor pergolas feature a flat or peaked roof. Gazebos, on the other hand, are enclosed structures with open sides and a cone-shaped roof.

What are pergolas used for?

Pergolas are used to create a shaded outdoor living space. They are often attached to the side of a home and extend out over a patio. Outdoor pergolas can also be free-standing and installed in gardens and other outdoor spaces as a decorative yet functional element.

Do I need a permit to build a pergola?

A permit is typically required to build a pergola.

Can you install outdoor fireplaces on uneven surfaces?

It is best to install an outdoor fireplace on an even, hardened, and noncombustible surface. Uneven surfaces can shift and compromise the structure of the fireplace and its foundation.

Are outdoor fireplaces built into the hardscape design or free standing?

Our outdoor fireplaces are built into the hardscape design. Because a gas line connection is needed, a built-in outdoor fireplace is the safest and longest lasting option.

How far away from the house should an outdoor fireplace be?

There should be a minimum of 10 to 20 feet between your home and your outdoor fireplace.

How long do LED bulbs last?

LED bulbs provide an average of 50,000 hours of light.

Do LED lights attract insects?

LED lights emit very little heat and a lower level of UV light than many other bulb options. This means that while some insects may still be drawn to them, LED lights are less attractive to insects than other light sources.

What is the best wattage for outdoor lighting?

The best wattage depends heavily on the space, as you’ll want some areas to be more brightly lit than others. Most outdoor lighting ranges from 40 to 80 watts.

Is it required to bury low voltage wire for LED lighting systems?

Yes, it is typically required to bury low-voltage wire for LED lighting systems. The depth at which the wire must be buried depends on its location.

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